Privacy Policy

Effective Date: 01-AUG-2026
Last Updated: 15-OCT-2026

This Privacy Policy explains how CryptoRoutes.in (“Company”, “We”, “Us”) collects, uses, stores, and protects your information when you access or interact with:

• The website located at cryptoroutes.in
• The research and notification Telegram bot @samairaambot
• The market intelligence Telegram bot @cryptoroutesbot
• Authorized CryptoRoutes educational research feeds and discussion channels

By accessing our website, analytics tools, or automated communication feeds, you acknowledge and agree to the data collection and processing practices described in this policy.

1. Information We Collect

1.1 Information Provided by Users and Platform Partners

• Account registration and profile authentication details
• Encrypted API tokens strictly for read-only portfolio analytics and virtual market simulation
• Subscription, invoicing, and billing record details
• Community partner channel or discussion group identification metrics
• Verified public forum topic or group IDs for automated market feed delivery

1.2 Automatically Collected System Data

• Telegram User ID, Username, and authentication handshake tokens
• Channel or group configuration status for market alert routing
• Bot operational logs, uptime telemetry, and interaction events
• Aggregated platform performance metrics and error diagnostic reports
• Client environment data provided through standard API webhooks

1.3 Payment & Transaction Data

Payment transactions are processed entirely through PCI-DSS compliant third-party payment gateways (such as Razorpay). CryptoRoutes does not handle, store, or process debit/credit card numbers, net banking credentials, or UPI PINs on its infrastructure.

2. How We Use Your Information

• Authenticate user identity and provision account access
• Power quantitative market simulations, risk modeling, and analytical tooling
• Maintain secure access control for authenticated research channels
• Deliver system service notices, updates, and customer support
• Monitor network security, prevent fraudulent activity, and optimize platform latency

3. Exchange API Key Handling & Security

• All API credentials are encrypted at rest using industry-standard cryptographic algorithms.
• API tokens are utilized strictly for read-only analytical tracking and virtual simulation.
• Our systems operate with restricted permissions; we do not request, require, or support withdrawal permissions, and we never maintain custody of user funds.

4. Data Sharing & Disclosure

• To comply with applicable statutory legal obligations, court orders, or lawful government directives
• With third-party infrastructure and payment processing partners strictly to perform contracted services
• To protect against security threats, unauthorized system access, or system abuse

5. Information Security

• Access-controlled production databases with strict operational isolation
• End-to-end TLS/HTTPS encryption for web sessions and secure API transactions
• Regular vulnerability assessments and automated token expiration policies

6. Cookies & Tracking Technologies

Our website uses essential cookies for session management and third-party analytics and advertising pixels (including the Meta Pixel) to measure advertising campaign performance and understand user interactions. Users may manage or opt out of cookie tracking through their browser settings or Meta Ad Preferences. Automated Telegram bots do not set or store browser cookies.

7.7. Grievance Officer & Contact Information

In accordance with the Information Technology Act, 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided below:
Name: Sathish Kavinchal
Operated by: Sathish Kavinchal (Director, GeeNee Fintech Private Limited | CIN: [U67190KL2022PTC073481])
Email: hello@cryptoroutes.in
Phone: +91 9895940080